The TrueCoverage Customer Advocacy Associate Training Program
Are you ready for an exciting career with a high income and great leadership opportunities?
Are you passionate about helping people and companies mitigate risks and recover from the unexpected?
Do you enjoy delighting customers by resolving their challenges?
Are you ready to build life skills to thrive in an inclusive, open, and diverse environment that provides endless opportunities to learn, grow, and leave your mark?
If so, you are at the right place.
Welcome to TrueCoverage
We are the nation’s fastest-growing agency and have a private health insurance marketplace for individuals, families, and businesses. As a “One-Stop Insurance Shop,” we make it easy and enjoyable for consumers to compare and enroll in affordable health, life, auto, and home insurance plans.
We offer insurance plans from over 600 top carriers.
Many things make us unique; perhaps the most important of these is our custom software.
We’ve developed a solution that streamlines how our team compares, quotes, and enrolls our clients in the best plans tailored to their needs – and at the lowest rates.
And our technology improves more than quoting – it improves all areas of operations.
Our vision is to be the Amazon of the Insurance industry – and our innovation, combined with our employees, make this possible.
As part of Speridian, a software and technology company with over 4000 employees spanning six countries, we have the backing and resources to meet our goals.
Are you ready for a new career but don’t have customer service or sales skills?
Our Thrive training program provides you with the skills and professional acumen to succeed and become a valued insurance business leader. Most importantly, we teach you life skills and customer service techniques: Thrive.
- Liability-Only Coverage
- Collision Coverage
- Comprehensive Coverage
- Un- and Under-Insured Motorist Coverage
- Deductible Amount
- Insurance Limit
- Medical Payments Coverage
- Personal Injury Protection
- Rental Car Reimbursement
- Rideshare Driver Coverage
- Teen Driver Coverage
- Classic Car Insurance
- Custom Equipment Coverage
- Roadside Protection
- Umbrella Policy
Advocacy Associate Training Program
TrueCoverage’s Thrive Program allows top-selected candidates to join our Advocacy Associate Training Program.
We will offer ideas and knowledge in all insurance business areas, inspiring new thinking in the new economy.
We will equip you with the skills to successfully navigate this era of uncertainty and transformation.
Essential training includes industry knowledge, line of business knowledge, enabling technology, transforming the self (storytelling, negotiations, judgment, decision-making, personal effectiveness mindset), and preparation for licensing and industry certifications.
Mentoring sessions supporting you through the training modules will further enhance your learning journey. You will understand the practices on how to lead with integrity, accountability, and a greater purpose.
Successful Thrive graduates will be offered a full-time salaried position with benefits and performance bonuses at one of our prime office locations in Florida, Texas, and New Mexico.
Careers in Multiple Insurance Categories
Individual Health & Medicare Sales | Commercial Insurance | Global Casualty | Property | Financial Lines | Personal Lines | Life Insurance |
Is Thrive Right for You?
Our Customer Advocacy Associates are primarily responsible for driving sales and proactively providing excellent customer satisfaction. They identify and qualify sales opportunities while upselling existing customers and retaining our clients by providing exceptional customer service.
Also, they are responsible for addressing and resolving customer concerns and complaints.
Responsibilities may include:
- Identifying and qualifying sales opportunities, upselling to existing customers
- Proactively providing excellent customer service and support
- Responding to customer inquiries and complaints in a timely and professional manner
- Resolving customer issues
- Gathering and analyzing customer feedback
- Making recommendations for improvements based on customer feedback
- Collaborating with other departments to ensure customer satisfaction
- Keeping accurate records of customer interactions and complaints
This entry-level position requires no prior experience. People eager to learn, have a strong intrinsic motivation, and have a passion for sales and customer service are preferred.
Strong communication and problem-solving skills and the ability to work well under pressure are core skills required for this role.
About the Customer Advocacy Associate Role
After successfully completing Thrive training program, you will be offered a full-time position at TrueCoverage as a Customer Advocacy Associate in one of our competency centers in Florida, Texas, and New Mexico. Your team leader and mentor will continue to coach you in your career pathways.
As a TrueCoverage Customer Advocacy Associate, You START as a salaried professional. We believe you deserve a full salary and benefits while we prepare you with the training, licenses, and certifications you need to excel in the insurance industry.
Your annual salary will vary from $32K to $38K (with health insurance and benefits) based on education. Also, TrueCoverage pays for your Certifications and Licenses.
Upon completion of your training, we add bonuses!
And after you’ve been in your role for 6 months, your salary increases by 10%.
Our goal is your success, and we never cap your income.
At TrueCoverage, we are committed to equal employment opportunities and compliance with all laws and regulations. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and keep employees. TrueCoverage prohibits all unlawful discrimination, harassment, and retaliation against any individual who reports discrimination or harassment.